Contact Information
Contact Us.
Need help with an order, delivery, return, product, or anything related to VELARO? Our team is here to assist you.
Customer Support
For questions about orders, shipping, tracking, returns, refunds, payments, or our products, contact our support team by email.
info@velaroeyewear.comOrder Assistance
To help us assist you faster, please include your order number and the full name used for the purchase whenever contacting us about an order.
Tracking & Delivery
Once your order has been dispatched, tracking information is sent to the email address used at checkout.
Tracking may take up to 48 hours after dispatch to begin showing updates.
Returns & Refunds
If you need to request a return, report a damaged product, or ask about a refund, contact us before sending any product back.
Our team will review your request and provide the appropriate instructions.
Contact Information
Response Times
We aim to respond to customer inquiries as quickly as possible. During periods of high demand, promotional campaigns, launches, weekends, or holidays, response times may occasionally be longer.
Sending multiple emails regarding the same request may not speed up the response, so we recommend keeping communication within the same email thread whenever possible.
Before You Contact Us
After placing an order, VELARO sends order information to the email address provided during checkout.
If you cannot find our message in your inbox, please check your spam, junk, or promotions folder.
We’re Here to Help.
Questions about your order or your VELARO experience? Reach out to our team.
info@velaroeyewear.com velaroeyewear.com