Accepted Payment Methods

VELARO accepts secure online payments through the payment methods displayed at checkout.

Depending on your country, currency, device, and eligibility, available payment methods may include:

• Visa
• Mastercard
• American Express
• Other supported credit and debit cards
• Shopify Payments
• PayPal
• Klarna, where available
• Apple Pay, where available
• Google Pay, where available
• Other payment methods displayed at checkout

The payment options shown at checkout are the methods currently available for your market.

Secure Payments

Payments made through velaroeyewear.com are processed using secure payment infrastructure provided by authorized third-party payment providers.

Payment information may be encrypted and processed directly by platforms such as Shopify Payments, PayPal, Klarna, card networks, banks, and digital wallet providers.

VELARO does not directly store complete payment card details such as your full card number or card security code when those details are processed by our payment providers.

Payment Authorization

When you place an order, your payment method may be authorized, verified, or charged depending on the payment service used.

By submitting an order, you confirm that you are authorized to use the selected payment method.

Payment providers may perform verification checks before approving a transaction.

Payment Verification

Certain orders may be subject to additional verification for security and fraud-prevention purposes.

We or our payment providers may request additional information where reasonably necessary to confirm the legitimacy of a transaction.

An order may be delayed, placed on hold, or cancelled if payment verification cannot be completed successfully.

Payment Declines

Payments may be declined for reasons including:

• Insufficient funds
• Incorrect card information
• Expired payment method
• Security or fraud-prevention checks
• Bank restrictions
• International transaction restrictions
• Payment provider eligibility requirements
• Technical issues

If your payment is declined, we recommend checking your payment details or contacting your bank or payment provider.

Currency

VELARO serves customers worldwide and may display prices in different currencies depending on your market, location, or selected currency.

The final amount charged will be shown at checkout before you complete your purchase.

Your card issuer, bank, PayPal, Klarna, or other financial provider may apply currency conversion or foreign transaction fees independently of VELARO.

Taxes, Duties & Additional Charges

Taxes may be calculated and displayed at checkout depending on your destination and applicable law.

International orders may also be subject to import duties, VAT, GST, customs fees, brokerage fees, or other local charges.

Where these charges are not expressly included in the checkout total, they may be collected separately by customs authorities, carriers, or other third parties.

For more information, please review our International Orders & Customs Policy.

Shopify Payments

VELARO may process eligible transactions through Shopify Payments.

Shopify Payments provides payment processing infrastructure for supported credit cards, debit cards, digital wallets, and other payment methods depending on the customer’s location.

Transactions processed through Shopify Payments may be subject to security checks, authorization requirements, and payment-provider terms.

PayPal

Where available, customers may choose PayPal at checkout.

PayPal payments are processed through PayPal’s systems and may require you to sign in to your PayPal account or complete additional verification.

PayPal transactions are also subject to PayPal’s own terms, policies, security procedures, and account requirements.

Klarna

Klarna may be available to eligible customers in supported markets.

Klarna may offer installment, deferred-payment, or other financing options depending on the customer’s country and eligibility.

Klarna determines approval, eligibility, payment schedules, financing conditions, and any applicable account requirements.

Financing services offered by Klarna are provided directly by Klarna and are subject to Klarna’s terms and privacy practices.

Digital Wallets

Where supported, customers may be able to use digital wallets such as Apple Pay or Google Pay.

Availability depends on your device, browser, country, payment provider, and the payment methods configured for your market.

Buy 2, Pay for 1

When the Buy 2, Pay for 1 promotion is active, customers must add two eligible frames to the same qualifying order.

The promotional discount may be applied automatically at checkout.

Where two eligible products have different prices, the discount may apply to the lower-priced eligible item unless otherwise stated.

The final amount payable will always be displayed at checkout before the order is confirmed.

Promotional Codes

Discount codes, promotional offers, bundles, and other incentives may be subject to specific eligibility rules.

Unless expressly stated otherwise:

• Only one promotional code may be used per order
• Some promotions may not be combined
• Promotions may apply only to eligible products
• Promotional benefits have no cash value
• Offers may be modified or discontinued where permitted by law

Duplicate or Pending Charges

In some cases, your bank may temporarily display a pending authorization in addition to the final transaction.

A pending authorization is not always a completed charge and may disappear automatically after your bank processes the transaction.

If you believe you have been charged more than once, please contact info@velaroeyewear.com with your order information.

Payment Holds

Banks and payment providers may place temporary authorization holds when a transaction is attempted.

The release time for an unsuccessful or cancelled authorization is determined by your bank or payment provider and is outside VELARO’s direct control.

Order Confirmation

A successful payment attempt may generate an order confirmation email.

Order confirmation indicates that we have received your order. We may still perform payment, security, inventory, or fraud checks before fulfillment begins.

Cancelled Orders

If an order is cancelled before fulfillment and a payment has already been captured, an approved refund will normally be issued to the original payment method.

Payment providers may require additional processing time before the refunded amount appears in your account.

Refunds

Approved refunds are generally returned through the original payment method.

After VELARO submits the refund, processing times may vary depending on:

• Your bank
• Your card issuer
• Shopify Payments
• PayPal
• Klarna
• Your digital wallet
• Other payment providers

Please review our Returns & Refund Policy for full refund eligibility and return conditions.

Klarna Refunds

If an eligible Klarna purchase is refunded, VELARO will submit the refund through the applicable payment channel.

Klarna is responsible for updating your payment schedule, outstanding balance, installment plan, or account status after receiving the refund.

Customers should continue following Klarna’s payment instructions until Klarna confirms any adjustment to their payment plan.

Chargebacks & Payment Disputes

If you believe there is an issue with your order or payment, we encourage you to contact VELARO before opening a payment dispute so that we have an opportunity to resolve the matter directly.

If a chargeback or payment dispute is opened, we may provide relevant transaction, shipping, communication, tracking, and order records to the payment provider as part of the dispute process.

Nothing in this section limits your legal right to dispute an unauthorized or otherwise validly disputed transaction.

Fraud Prevention

VELARO and its payment providers may use automated or manual systems to identify potentially fraudulent, unauthorized, or suspicious transactions.

We reserve the right to review, hold, reject, or cancel an order where there is a reasonable security or fraud concern.

If a paid order is cancelled by VELARO, the applicable captured amount will be refunded in accordance with our policies and applicable law.

Incorrect Pricing

If a product or promotion is displayed with an obvious pricing error caused by a technical, system, or human mistake, VELARO may correct the error where permitted by law.

If an affected order cannot be honored at the incorrect price, we may contact the customer or cancel the affected transaction and issue an appropriate refund.

Payment Provider Terms

Payment providers operate independently from VELARO and may impose additional terms, verification requirements, restrictions, fees, or eligibility conditions.

Customers are responsible for reviewing the applicable provider’s terms when choosing a third-party payment or financing service.

Consumer Rights

Nothing in this Payment Policy is intended to limit mandatory payment, refund, chargeback, financing, or consumer rights available under applicable law.

Where local law provides protections that cannot be waived, those protections will continue to apply.

Changes to This Policy

We may update this Payment Policy from time to time to reflect changes in payment methods, payment providers, market availability, fraud controls, financing services, or applicable laws.

The latest version will be published on this page with the updated revision date.