Who We Are

VELARO Eyewear is an international online eyewear brand operating through velaroeyewear.com.

For questions regarding this Privacy Policy or the way we handle your personal information, you may contact us at:

Information We Collect

When you visit or use our website, we may collect information directly from you, automatically through your device, or from service providers that help us operate our business.

Information you provide to us

• Name
• Email address
• Telephone number
• Billing address
• Shipping address
• Order and purchase information
• Customer support communications
• Product reviews or feedback
• Account information, where applicable

Payment information

Payments are processed through authorized third-party payment providers. Depending on your country and the payment methods available at checkout, these providers may include Shopify Payments, PayPal, Klarna, card networks, banks, digital wallets, and other payment partners.

VELARO does not directly store complete payment card details such as your full card number or security code when those details are processed by our payment providers.

Information collected automatically

• IP address
• Browser and device information
• Operating system
• Pages viewed
• Products viewed
• Referring website
• Approximate geographic location
• Interaction with our website
• Cookie and similar technology identifiers

How We Use Your Information

We use personal information when reasonably necessary to operate, improve, protect, and personalize the VELARO experience.

• Process and fulfill your orders
• Confirm payments and transactions
• Arrange shipping and delivery
• Provide tracking information
• Manage returns, refunds, and customer support
• Communicate with you about your order
• Detect and prevent fraud or unauthorized activity
• Improve our products, website, and customer experience
• Analyze website performance and usage
• Personalize content and advertising where permitted
• Send marketing communications where you have consented or where otherwise permitted by law
• Comply with legal, tax, accounting, and regulatory obligations

Legal Bases for Processing

Depending on where you live, applicable privacy laws may require us to identify a legal basis for processing your personal information.

Where applicable, we may process your information on the basis of:

• Contract: when processing is necessary to fulfill your purchase or provide services you requested.
• Legitimate interests: when necessary to operate, protect, improve, and understand our business, provided those interests are not overridden by your rights.
• Consent: where you have provided consent, including for certain marketing or advertising activities.
• Legal obligations: when processing is necessary to comply with applicable laws or regulatory requirements.

Shopify

Our online store is hosted by Shopify. Shopify provides the ecommerce infrastructure that allows us to display products, process orders, manage customer interactions, and operate our online store.

Shopify may process certain personal information in connection with your use of our store and in accordance with its own privacy practices and applicable data protection laws.

Payment Providers

Depending on your location and eligibility, payments may be processed by third-party providers including:

• Shopify Payments
• PayPal
• Klarna
• Credit and debit card networks
• Digital wallet providers
• Financial institutions

These providers may independently collect and process information required to authorize payments, prevent fraud, comply with financial regulations, provide financing services, or complete transactions.

Their processing of your personal data is subject to their respective privacy policies.

How We Share Information

We may share personal information with trusted service providers only when reasonably necessary to operate our business or provide our services.

These may include:

• Payment processors
• Shipping and logistics providers
• Warehousing and fulfillment partners
• Customer support providers
• Email and communication platforms
• Analytics providers
• Advertising and marketing platforms
• Fraud prevention providers
• Technology and website service providers
• Professional advisers and legal service providers

We may also disclose information where required by law, court order, regulatory request, or where necessary to protect our legal rights, our customers, or our business.

International Data Transfers

VELARO operates internationally and works with service providers located in different countries.

As a result, your personal information may be processed or stored outside the country where you live.

Where required by applicable law, appropriate safeguards may be used for international transfers of personal information, including contractual protections or other legally recognized transfer mechanisms.

Cookies & Similar Technologies

Our website may use cookies, pixels, local storage, and similar technologies to operate the store, remember preferences, analyze traffic, improve performance, prevent fraud, and support advertising.

Depending on your location, you may be presented with controls allowing you to accept, reject, or manage certain categories of cookies.

Additional information about these technologies will be available in our Cookie Policy.

Advertising & Analytics

We may use analytics and advertising technologies to understand how visitors interact with VELARO and to measure the effectiveness of our marketing.

Depending on your consent, applicable law, and geographic location, information about your interactions with our website may be shared with advertising or analytics partners.

These technologies may help us measure campaigns, understand customer journeys, personalize advertising, and show you more relevant content.

Marketing Communications

If you subscribe to receive VELARO news, offers, product releases, or other marketing communications, we may use your contact information for that purpose.

You can unsubscribe from promotional emails at any time by using the unsubscribe link included in the message.

Even if you unsubscribe from marketing communications, we may still send transactional messages regarding orders, payments, shipping, returns, security, or customer service.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing support, maintaining business records, preventing fraud, resolving disputes, and complying with legal, tax, accounting, or regulatory requirements.

Retention periods may vary depending on the type of information and the legal requirements applicable to us.

Your Privacy Rights

Depending on your country, state, province, or region, you may have certain rights regarding your personal information.

These rights may include the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Request restriction of certain processing
• Object to certain processing activities
• Withdraw consent where processing is based on consent
• Request a portable copy of certain personal information
• Opt out of certain targeted advertising or data sharing where applicable
• Appeal certain privacy decisions where local law provides such a right
• Lodge a complaint with an applicable data protection authority

These rights are not absolute and may be subject to legal exceptions.

To submit a privacy request, contact us at info@velaroeyewear.com.

We may need to verify your identity before completing certain requests.

European Economic Area, United Kingdom & Switzerland

Customers located in the European Economic Area, United Kingdom, or Switzerland may have additional rights under applicable data protection laws, including the GDPR or UK GDPR.

These may include rights of access, correction, deletion, restriction, objection, portability, and withdrawal of consent, subject to applicable legal limitations.

You may also have the right to lodge a complaint with the data protection authority responsible for your jurisdiction.

United States Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws.

Depending on the law that applies to you, these rights may include access, correction, deletion, portability, and the ability to opt out of certain uses of personal information for targeted advertising, sharing, or other legally defined activities.

VELARO will process valid privacy requests in accordance with applicable law.

Children's Privacy

Our website and products are intended for a general adult audience and are not specifically directed toward children.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us improperly, please contact info@velaroeyewear.com.

Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of online transmission or electronic storage can be guaranteed to be completely secure.

Third-Party Links

Our website may contain links to websites or services operated by third parties.

VELARO is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, services, legal requirements, or business operations.

When changes are made, the updated version will be published on this page and the "Last updated" date will be revised.