Overview

This website is operated by VELARO Eyewear. Throughout the website, the terms “VELARO,” “we,” “us,” and “our” refer to VELARO Eyewear.

By visiting velaroeyewear.com, browsing our products, creating an account, or purchasing from us, you agree to be bound by these Terms of Service and any additional policies referenced on our website.

If you do not agree with these Terms, you should not use our website or purchase our products.

Eligibility

By using our website, you confirm that you are legally capable of entering into a binding agreement in your jurisdiction.

If you are under the legal age required to enter into a contract, you may only use our services with the involvement and authorization of a parent or legal guardian.

Our Online Store

VELARO Eyewear operates as an international online retailer. Our products are sold through our website and may be fulfilled through different production, warehouse, logistics, or shipping partners depending on product availability and destination.

We reserve the right to modify, suspend, restrict, or discontinue any part of the website, product offering, service, collection, or feature at any time where reasonably necessary.

Product Information

We make reasonable efforts to display our products, descriptions, colors, materials, dimensions, specifications, and images as accurately as possible.

However, the appearance of colors and details may vary depending on your device, screen settings, lighting conditions, production variations, or photography.

Minor variations that do not materially affect the functionality, quality, or intended appearance of a product shall not necessarily be considered defects.

Product Availability

All products are subject to availability.

We may limit quantities, discontinue products, change available colors or variants, or cancel an item if it becomes unavailable after an order has been placed.

If we are unable to fulfill a paid item, we may offer an alternative, issue a refund for the affected item, or contact you with available options.

Prices & Currency

Product prices are displayed in the currency shown on our website or checkout based on your selected market or location.

Prices may change without prior notice. Any price change will not affect an order that has already been completed and confirmed, except where correction is required due to an obvious pricing, technical, or system error.

Your bank, payment provider, or card issuer may charge currency conversion fees, foreign transaction fees, or other charges that are outside VELARO’s control.

Promotions & Offers

From time to time, VELARO may offer promotions, promotional pricing, bundle offers, discounts, gifts, or other benefits.

Promotional terms may vary and may be subject to product eligibility, availability, dates, markets, or other conditions.

Buy 2, Pay for 1

Where the Buy 2, Pay for 1 promotion is available, customers must add two eligible frames to their bag in the same qualifying order.

Unless otherwise stated on the promotional page, the discount applies automatically at checkout. If the two eligible products have different prices, the promotional benefit may apply to the lower-priced eligible item.

The promotion cannot be exchanged for cash and may not be combined with other offers unless expressly permitted.

We reserve the right to modify or discontinue promotional offers where permitted by applicable law.

Orders

Placing an order does not automatically guarantee acceptance.

After your order is submitted, you may receive an automated order confirmation. This confirms that we have received your order but does not necessarily mean that the order has been fully accepted or fulfilled.

We reserve the right to refuse or cancel an order for legitimate reasons, including:

• Product unavailability
• Suspected fraud or unauthorized payment
• Incorrect pricing or product information
• Payment authorization failure
• Shipping restrictions
• Abuse of promotional offers
• Unusual or excessive order quantities
• Violation of these Terms

If we cancel an order after payment has been successfully captured, the applicable amount will be refunded using the original payment method, subject to payment-provider processing times.

Order Information

You are responsible for providing accurate and complete information when placing an order.

This includes your:

• Full name
• Email address
• Telephone number where requested
• Billing information
• Complete shipping address
• Postal or ZIP code
• Any information required for local delivery or customs processing

VELARO is not responsible for delivery issues caused by inaccurate, incomplete, or outdated information submitted by the customer.

If you notice an error after placing your order, contact us as soon as possible at info@velaroeyewear.com. We cannot guarantee that changes can be made once fulfillment has begun.

Payments

Available payment methods may vary according to your country, currency, device, or checkout eligibility.

Payment options may include:

• Shopify Payments
• Credit and debit cards
• PayPal
• Klarna, where available
• Digital wallets
• Other methods displayed at checkout

By submitting payment information, you confirm that you are authorized to use the selected payment method.

Certain payments may be subject to additional verification, authorization, fraud screening, or eligibility checks performed by the applicable payment provider.

Klarna & Third-Party Financing

Where Klarna or another financing provider is available, financing or installment services are provided by the relevant third party and not directly by VELARO.

Eligibility, approval, repayment terms, fees, credit checks, and other financing conditions are determined by the applicable provider and may vary by jurisdiction.

Using these services may require you to agree to additional terms directly with the provider.

Shipping & Delivery

VELARO ships internationally to eligible destinations.

Processing and delivery times displayed on our website are estimates and may vary depending on destination, carrier operations, customs, local authorities, weather, peak periods, or other circumstances outside our reasonable control.

Detailed shipping terms are available in our Shipping Policy.

Customs, Duties & Taxes

International orders may be subject to customs inspections, import duties, taxes, VAT, GST, brokerage charges, handling fees, or other government-imposed charges depending on the destination.

Whether these charges are included at checkout or collected separately may depend on the destination, shipping method, market configuration, and applicable local regulations.

Where charges are not prepaid or explicitly included in the checkout total, the customer may be responsible for paying them.

More information is available in our International Orders & Customs Policy.

Returns & Refunds

Returns, refunds, damaged products, defective items, and related matters are governed by our Returns & Refund Policy.

Nothing in these Terms is intended to limit any mandatory consumer rights that cannot legally be excluded in your jurisdiction.

Risk of Loss & Delivery

Responsibility for a shipment may transfer in accordance with the applicable law of the customer’s jurisdiction and the shipping arrangement used for the order.

Customers should promptly review tracking information and contact VELARO if a shipment appears lost, damaged, incorrectly delivered, or otherwise affected by a delivery issue.

Intellectual Property

Unless otherwise stated, all content available through the VELARO website is owned by, licensed to, or used with permission by VELARO.

This may include:

• Brand names
• Logos
• Product names
• Product photography
• Videos
• Graphics
• Website design
• Written content
• Advertising materials
• Product presentation

You may not reproduce, distribute, modify, publish, sell, commercially exploit, or create derivative works from our content without authorization, except where permitted by applicable law.

VELARO Trademarks

VELARO names, product names, trade dress, logos, slogans, and other brand identifiers may be protected by trademark, copyright, unfair competition, or other applicable intellectual-property laws.

Nothing on our website grants you a license to use VELARO intellectual property without prior authorization.

User Content, Reviews & Feedback

If you voluntarily submit a review, photograph, testimonial, feedback, suggestion, or other content to VELARO, you confirm that you have the right to provide that content.

Where permitted by law and subject to any specific agreement with you, you grant VELARO a non-exclusive right to use submitted content for reasonable business, customer-service, website, promotional, and marketing purposes.

We may remove content that is unlawful, misleading, abusive, fraudulent, infringing, or otherwise inappropriate.

Prohibited Uses

You may not use our website or services to:

• Violate applicable laws or regulations
• Infringe intellectual-property rights
• Submit fraudulent orders
• Attempt unauthorized access to our systems
• Distribute malware or harmful code
• Scrape or harvest data without authorization
• Interfere with website security or operation
• Misrepresent your identity
• Abuse promotional programs
• Use our services for unlawful or fraudulent purposes

Third-Party Services

Our website may rely on or link to third-party services, including payment processors, logistics companies, analytics providers, social networks, advertising platforms, and other technology partners.

These third parties may have separate terms and privacy policies. VELARO is not responsible for third-party websites or services outside our control.

Errors, Inaccuracies & Omissions

Occasionally, our website may contain typographical errors, inaccuracies, omissions, outdated information, or technical issues relating to product descriptions, pricing, promotions, shipping, availability, or other content.

We reserve the right to correct such errors and update information where reasonably necessary, including after an order has been submitted where applicable law allows us to do so.

Website Availability

We aim to keep our website available and operating properly, but uninterrupted or error-free access cannot be guaranteed.

Access may temporarily be interrupted for maintenance, updates, security, technical issues, network failures, or circumstances outside our reasonable control.

Disclaimer of Warranties

To the maximum extent permitted by applicable law, the website and its content are provided on an “as available” basis.

Nothing in these Terms excludes warranties, guarantees, or consumer protections that cannot legally be excluded under the law applicable to you.

Limitation of Liability

To the maximum extent permitted by applicable law, VELARO, its affiliates, suppliers, service providers, and representatives will not be liable for indirect, incidental, special, punitive, or consequential losses arising from use of our website or products, except where such liability cannot legally be excluded.

Nothing in these Terms limits liability for fraud, intentional misconduct, gross negligence where applicable, personal injury caused by legally actionable negligence, or any other liability that cannot be excluded under applicable law.

Consumer Rights

Customers may have mandatory legal rights under consumer-protection laws in their country, state, province, or region.

These Terms are not intended to restrict or waive rights that cannot legally be restricted or waived.

If a provision of these Terms conflicts with a mandatory consumer protection applicable to you, the mandatory legal protection will apply to the extent of the conflict.

Privacy

Your use of our website is also subject to our Privacy Policy and, where applicable, our Cookie Policy.

These policies explain how personal information is collected, processed, shared, stored, and protected.

Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, business practices, technologies, or legal obligations.

The current version will be published on this page together with the updated revision date.

Your continued use of the website after changes become effective constitutes acceptance of the revised Terms to the extent permitted by applicable law.

Severability

If any provision of these Terms is found to be invalid, unenforceable, or unlawful, the remaining provisions will continue in effect to the maximum extent permitted by law.

Entire Agreement

These Terms, together with the policies and notices referenced on our website, constitute the agreement between you and VELARO regarding your use of our online store, subject to any mandatory rights available under applicable law.

Governing Law

These Terms will be interpreted in accordance with the laws applicable to VELARO’s business operations, subject to any mandatory consumer-protection or jurisdictional rights that apply to customers in their place of residence.

Nothing in this section is intended to deprive a consumer of protections or legal remedies that cannot be waived under applicable local law.