Return Window

Eligible products may be returned within 30 days of delivery, unless a longer period is required by applicable consumer law.

To qualify for a return, the request must be submitted within the applicable return period and the product must meet the conditions described below.

Return Conditions

Returned products must generally be:

• Unused or only reasonably inspected
• In original condition
• Free from scratches, damage, stains, or signs of wear
• Returned with original accessories where applicable
• Returned with the original case or packaging where reasonably possible

Customers may inspect a product to determine its nature, fit, and characteristics. Excessive use beyond what would reasonably be permitted when inspecting an item may affect refund eligibility where permitted by law.

How to Request a Return

To begin a return, contact our support team at info@velaroeyewear.com.

Please include:

• Your full name
• Your order number
• The product you wish to return
• The reason for the return
• Photographs where the item is damaged, defective, or incorrect

Please do not send a product back before receiving return instructions from our team.

Return Instructions

Once your request has been reviewed, we will provide the applicable return instructions.

The return destination may vary depending on your country, the product, fulfillment location, and the circumstances of the return.

Products sent to an unauthorized address may not be eligible for processing.

Return Shipping Costs

For standard returns based on preference, fit, style, or change of mind, return shipping costs may be the responsibility of the customer where permitted by applicable law.

If the return is caused by a confirmed VELARO error, defective product, incorrect item, or another issue for which VELARO is responsible, we will provide an appropriate solution in accordance with applicable law.

Refund Processing

Once an eligible return is received and inspected, we will notify you of the outcome.

Approved refunds are generally issued to the original payment method.

After a refund has been submitted by VELARO, the time required for the funds to appear in your account depends on your bank, card issuer, PayPal, Klarna, Shopify Payments, or other payment provider.

Original Shipping Charges

Original shipping charges are generally non-refundable where permitted by law, unless the return is caused by our error or applicable consumer law requires otherwise.

If you selected an upgraded, express, or premium shipping service, any additional shipping amount may not be refundable where legally permitted.

Damaged or Defective Products

If your VELARO eyewear arrives damaged, defective, or materially different from what you ordered, contact us as soon as possible.

Please provide:

• Your order number
• Clear photographs of the product
• Photographs of the packaging where relevant
• A brief description of the issue

Once reviewed, we may offer a replacement, reshipment, refund, or another appropriate remedy depending on the circumstances and applicable law.

Incorrect Item Received

If you receive a product, color, model, or variant different from the item shown in your confirmed order, contact us promptly.

Do not discard the product or packaging until our team has completed the review and provided instructions.

Buy 2, Pay for 1 Returns

Orders placed under the Buy 2, Pay for 1 promotion are treated as a promotional bundle for refund purposes.

If both qualifying products are returned and the return is approved, the amount actually paid for the promotional bundle may be refunded, subject to this policy and applicable law.

If only one item from a qualifying promotional pair is returned, VELARO may recalculate the order to reflect the value of the item that remains with the customer.

As a result, the refund may not equal the standalone displayed price of the returned item.

Nothing in this section limits mandatory consumer rights that cannot legally be excluded.

Exchanges

Where available, exchanges may be offered depending on product availability and shipping destination.

In some cases, the fastest way to obtain another model or color may be to return the eligible item and place a new order separately.

Our support team will advise you of the available options for your case.

Order Cancellations

If you wish to cancel an order, contact us as soon as possible at info@velaroeyewear.com.

We will make reasonable efforts to cancel the order before it enters fulfillment or is transferred to the shipping carrier.

Once processing has advanced or the order has been dispatched, cancellation may no longer be possible.

If a shipment can no longer be stopped, you may need to receive the order and use the applicable return process, subject to your legal rights.

Refused Deliveries

If you refuse delivery without prior authorization from VELARO, the package may be returned through the carrier network.

Refund eligibility will be reviewed once the shipment has been returned and processed.

Where legally permitted, shipping, customs, carrier, or return costs caused by an unauthorized refusal may be deducted from the refund.

Unclaimed & Returned Packages

Packages may be returned to sender if they are not collected, if delivery attempts fail, or if required customs or delivery information is not provided.

When a shipment is returned to us or our logistics partner, we will review the case and available options.

Where applicable, reshipping fees or non-recoverable carrier costs may apply if the return resulted from circumstances under the customer’s control.

Non-Returnable Items

Certain products may not be eligible for return where applicable law permits an exclusion.

Examples may include:

• Products that have been materially damaged after delivery
• Items altered or modified by the customer
• Items showing substantial wear or misuse
• Products specifically identified as final sale where lawful
• Items that cannot be returned for hygiene or safety reasons where a lawful exception applies

Any statutory rights relating to defective or non-conforming goods remain unaffected.

Refunds for Lost Shipments

If a shipment appears lost in transit, contact our support team so the case can be reviewed with the carrier or logistics provider.

We may need to complete a carrier investigation before issuing a replacement or refund.

Where a shipment is confirmed lost and the customer is entitled to a remedy, we may provide a replacement, reshipment, refund, or other solution as appropriate.

Packages Marked as Delivered

If carrier tracking shows a package as delivered but you cannot locate it, please first check your property, household members, building reception, mailroom, parcel locker, neighbors, and any carrier delivery notes.

If the shipment still cannot be found, contact us promptly so we can review the available information and, where appropriate, request assistance from the carrier.

PayPal, Klarna & Other Payment Providers

Refunds for purchases made through PayPal, Klarna, Shopify Payments, or other payment services are issued through the original payment channel whenever possible.

Once VELARO submits a refund, the payment provider may require additional time to update your account, installment schedule, available balance, or card statement.

Financing arrangements, repayment adjustments, and account-specific processing times are controlled by the relevant provider.

European Union & United Kingdom Customers

Customers in the European Union, European Economic Area, and United Kingdom may have statutory cancellation and return rights for certain online purchases.

Where applicable, these rights operate independently of any additional voluntary return period offered by VELARO.

Nothing in this policy is intended to reduce mandatory cooling-off, conformity, refund, repair, replacement, or other consumer rights available under applicable law.

Other Consumer Rights

Customers in other countries, states, provinces, or regions may also have mandatory rights relating to defective products, cancellations, refunds, warranties, or online purchases.

If local consumer law grants you protections greater than those stated in this policy, the mandatory local protections will apply to the extent required by law.

Abuse & Fraud Prevention

We reserve the right to review return or refund requests that show signs of fraud, abuse, repeated misuse, manipulated evidence, or exploitation of promotional offers.

This does not affect legitimate consumer claims or any rights that cannot legally be restricted.

Changes to This Policy

We may update this Returns & Refund Policy from time to time to reflect changes in our products, fulfillment operations, payment providers, promotional terms, or applicable laws.

The most recent version will be published on this page together with the updated revision date.