Worldwide Shipping

VELARO Eyewear ships to customers in eligible destinations worldwide through velaroeyewear.com.

Shipping availability, estimated delivery times, carriers, and available services may vary depending on your destination.

Certain countries, territories, or remote locations may be temporarily unavailable due to carrier limitations, customs restrictions, local regulations, or operational circumstances.

Order Processing

Once your order has been successfully placed and payment has been confirmed, our team begins preparing it for shipment.

Orders are typically processed within 3 to 5 business days.

Processing includes order verification, product preparation, quality checks, packaging, and transfer to the shipping carrier.

Business days generally exclude weekends and public holidays. Processing times may occasionally be longer during periods of high demand, product launches, promotional events, or holidays.

Estimated Delivery Times

After your order has been dispatched to the carrier, estimated delivery is generally:

This is an estimate and not a guaranteed delivery date.

Actual delivery times may vary depending on destination, carrier network, customs processing, local delivery services, weather, public holidays, peak periods, or other circumstances outside VELARO’s reasonable control.

Order Confirmation

After completing your purchase, an order confirmation will be sent to the email address provided during checkout.

If you do not see the email in your inbox, please check your spam, junk, or promotions folder.

It is the customer’s responsibility to provide a valid email address and accurate contact information when placing an order.

Shipping Confirmation & Tracking

Once your order has been dispatched, we will send shipping information to the email address associated with your order.

Where tracking is available, you will receive a tracking number or tracking link that allows you to follow the progress of your shipment.

Tracking information may take up to 48 hours after dispatch to begin displaying updates in the carrier’s system.

A temporary lack of tracking movement does not necessarily mean that your package is not in transit.

Shipping Carriers

VELARO works with international and local logistics providers to deliver orders to customers worldwide.

The carrier used for your order may depend on:

• Your delivery country
• Your shipping address
• Product availability
• Warehouse or fulfillment location
• Shipping service availability
• Local delivery infrastructure

In some cases, an international carrier may transfer the shipment to a local postal or courier service for final delivery.

Multiple Fulfillment Locations

VELARO operates with an international supply and fulfillment network. Products may be prepared or dispatched from different locations depending on stock availability, product model, and customer destination.

As a result, two orders placed by customers in different countries may follow different shipping routes or be handled by different carriers.

Orders With Multiple Items

Where possible, products from the same order are shipped together. However, orders containing multiple products may occasionally be divided into separate shipments.

This may occur due to product availability, fulfillment location, logistics efficiency, or carrier requirements.

If your order is divided into multiple shipments, the packages may arrive on different dates.

Customs Clearance

International shipments may be subject to customs processing when entering the destination country.

Customs authorities may inspect, review, hold, or request additional information for a shipment before releasing it for final delivery.

Customs processing times are controlled by local authorities and are outside VELARO’s direct control.

A shipment being held by customs does not necessarily indicate that the package is lost.

Import Duties, Taxes & Fees

Depending on the destination country, international shipments may be subject to import duties, VAT, GST, customs fees, brokerage fees, handling charges, or other government-imposed costs.

Whether these charges are included at checkout depends on the destination, market configuration, and applicable local regulations.

Where duties or taxes are not expressly included in the checkout total, they may be collected from the customer by the carrier or local authorities before or upon delivery.

VELARO does not control charges imposed independently by customs authorities, governments, carriers, or other third parties.

Customs Information Requests

Certain countries may require additional information from the recipient before a shipment can clear customs.

This may include identification details, tax identification numbers, national registration numbers, telephone numbers, or other locally required information.

Customers are responsible for providing legally required customs information when requested by the carrier or local authority.

Failure to provide required information may result in delays, return of the shipment, or other customs actions.

Shipping Delays

Although most orders are delivered within the estimated timeframe, delays may occur for reasons beyond our reasonable control.

Possible causes include:

• Customs inspections
• Carrier network disruptions
• Weather conditions
• Public holidays
• High shipping volumes
• Local postal delays
• Remote delivery areas
• Transportation disruptions
• Incorrect or incomplete addresses
• Government or regulatory restrictions
• Force majeure events

We will provide reasonable assistance when a shipment experiences an unusual or extended delay.

Incorrect Shipping Address

Customers are responsible for reviewing their shipping information carefully before completing checkout.

If you discover an error in your address, contact us immediately at info@velaroeyewear.com.

We will make reasonable efforts to update the address if fulfillment has not yet progressed too far, but address changes cannot be guaranteed once an order is being processed or has been dispatched.

VELARO is not responsible for packages delivered incorrectly due to inaccurate or incomplete shipping information supplied by the customer.

Address Changes After Dispatch

Once a package has been transferred to the carrier, VELARO may no longer be able to change the shipping address or redirect the shipment.

In certain cases, the customer may be able to contact the local carrier directly to request an available delivery modification.

Delivery Attempts

Depending on the carrier and destination, one or more delivery attempts may be made.

If no one is available to receive the package, the carrier may:

• Attempt delivery again
• Leave delivery instructions
• Deliver to an authorized collection point
• Hold the package at a local facility
• Return the shipment to the sender after the holding period expires

Customers should monitor tracking information to avoid missing important delivery instructions.

Refused Deliveries

If a customer refuses delivery of an order, the package may be returned through the carrier network.

Any refund eligibility will be evaluated after the shipment has been returned and processed, in accordance with our Returns & Refund Policy and applicable consumer law.

Shipping, customs, return, or carrier charges may affect the refund amount where legally permitted and where the costs arose from a customer-initiated refusal rather than an error by VELARO.

Packages Marked as Delivered

If tracking shows that your order has been delivered but you cannot locate it, please first check:

• Other members of your household
• Neighbors or building reception
• Mailrooms or parcel lockers
• Safe delivery locations around the property
• Any delivery photo or carrier instructions

If the package still cannot be located, contact us as soon as possible at info@velaroeyewear.com.

We may request additional information while we review the delivery with the carrier.

Lost Shipments

If tracking indicates that a shipment may have been lost in transit or if an unusually long period has passed without delivery, contact our support team.

We may open an investigation with the carrier or logistics provider before determining the appropriate resolution.

Depending on the circumstances, applicable law, and investigation outcome, a resolution may include replacement, reshipment, refund, or another appropriate remedy.

Damaged Packages

If your order arrives visibly damaged, we recommend photographing the exterior packaging before opening it.

If the product itself is damaged, contact us promptly and provide:

• Your order number
• Your full name
• Clear photographs of the product
• Photographs of the packaging where relevant
• A brief description of the issue

We will review the case in accordance with our Returns & Refund Policy.

Returned to Sender

A shipment may be returned to sender for reasons including:

• Incorrect or incomplete address
• Failed delivery attempts
• Failure to collect the package
• Failure to provide required customs information
• Refusal of delivery
• Carrier or customs restrictions

If your package is returned, contact us so we can review the available options.

Reshipping fees may apply where legally permitted if the return was caused by incorrect customer information or failure to receive the shipment.

Shipping Estimates Are Not Guarantees

All processing and delivery times presented by VELARO are estimates unless expressly stated otherwise.

Estimated delivery dates are provided to help customers understand the typical shipping experience, but they cannot account for every carrier, customs, geographic, or operational circumstance.

Nothing in this section limits any mandatory delivery rights available to customers under applicable consumer law.

Holiday & Peak Periods

Processing and delivery may take longer during periods of exceptionally high demand, including:

• Black Friday
• Cyber Monday
• Christmas and New Year
• Major promotional campaigns
• Product launches
• National and international public holidays

We recommend allowing additional time when ordering during these periods.

Customer Responsibility

To help ensure successful delivery, customers are responsible for:

• Providing complete and accurate shipping information
• Monitoring tracking updates
• Responding to carrier or customs requests when required
• Collecting packages from designated pickup locations where applicable
• Paying lawful import charges not included at checkout where applicable

Consumer Rights

Nothing in this Shipping Policy is intended to restrict any mandatory consumer rights available under the laws of your country, state, province, or region.

Where local consumer law provides greater protection than a provision of this policy, the mandatory local requirement will apply to the extent required by law.

Changes to This Policy

We may update this Shipping Policy from time to time to reflect changes in carriers, shipping services, fulfillment operations, destinations, customs requirements, or applicable laws.

The latest version will always be available on this page together with the most recent revision date.